By Nikki Jackson, MBA, CPCU, ARM, CDMS
The term "advocacy" has been around for a while, but industry polls suggest a lot of professionals handling workers’ compensation claims don’t fully grasp the meaning behind it.
It’s understandable because this approach is not associated with a specific launch date, single event or initiative. Instead, the advocacy approach is a concept that has evolved over time in our field.
Workers’ compensation frameworks
Every employer is unique and wants its claims handled in a certain way. When I first started in ...
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